Refund & Cancellation Policy
Last updated 20 August 2026.
This is the policy our frequently asked questions refer to when they mention compensation for a damaged or missing item. No advance payment is taken at booking, so most of this policy is about what happens after your items are collected.
Cancelling or rescheduling a pickup
- Free, any time before a laundry has accepted your order — from your account, or by calling us.
- Once a laundry has accepted the order, cancelling online is no longer available; call us and we will do our best to stop it before a rider is dispatched.
- Rescheduling to a different date or slot is free at any point before your items are collected.
Since no payment is taken at booking, a cancellation before pickup has nothing to refund.
If you are not satisfied with the cleaning
Tell us within 48 hours of delivery. We will re-do the affected item at no charge.
If an item is damaged or lost
- Report it within 48 hours of delivery, by phone or email, with photos of the item and its condition if you can.
- We investigate with the laundry and rider who handled the order — every order has a recorded status timeline from pickup to delivery, which we use to establish what happened and when.
- Where an item cannot be restored, we compensate up to the amount you declared for that item at drop-off, or, where no value was declared, a reasonable amount based on the item's age and category — capped at 5× the price you paid for cleaning that item. This cap does not apply to items we specifically flagged as high-value and accepted with a declared value in the booking notes.
- We aim to resolve every claim within 7 working days of it being reported.
If your order is significantly delayed
If we miss the turnaround time confirmed for your order by more than 24 hours, tell us and we will apply a discount to that order reflecting the delay, at our discretion based on the length of the delay and the service booked.
Refund method
Since payment is currently collected on delivery, most compensation is issued as a credit against your current or next order, or as a discount applied before you pay. If you have already paid and are owed money back, we refund to the original payment method within 7 working days of the claim being approved. Once online payment is enabled on this site, this section will be updated with the exact refund timeline our payment processor commits to.
What this policy does not cover
- Pre-existing damage, wear or fading you did not flag to us before pickup.
- Items with a manufacturer's care label that specifically warns against the service you booked.
- Anything left in a pocket or attached to a garment that was not meant to be cleaned.
- Claims reported more than 48 hours after delivery, except where we agree there was good reason for the delay.
How to make a claim
Email support@dryzle.in or call +91 75885 71596 with your order code, what happened, and photos if you have them.