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Terms & Conditions

Last updated 20 August 2026.

These terms govern your use of the Dryzle website and the laundry, dry-cleaning and delivery service Dryzle Laundry (“Dryzle”, “we”) provides in Nashik. Booking a pickup means you accept them.

The service

Dryzle collects garments from the address and slot you choose, has them cleaned by us or by a partner laundry we route your order to, and returns them to you. We are a service provider and, where a partner laundry processes your order, an intermediary between you and that laundry — we remain your point of contact throughout.

Booking, pricing and payment

  • A booking is a request for a pickup slot, not a confirmed order until we (or a partner) accept it.
  • The price shown at booking is an estimate. The final amount is confirmed once your items are weighed or counted, and is checked against our published rate card before it reaches you.
  • Payment is currently collected on delivery, by UPI, card or cash. If online payment is enabled in future, this section will be updated with the payment provider and the point at which payment is taken.
  • No advance payment is required to place a booking.

Your responsibilities

  • Give us an accurate pickup address and a way to reach you at the number provided.
  • Tell us about delicate, high-value or specially-instructed items before pickup, in the booking notes.
  • Remove and safeguard any items of significant sentimental or monetary value that are not meant for cleaning (jewellery, cash, documents) from garment pockets before pickup.
  • Be reasonably available at the address during your chosen slot, or reachable by phone if you are not.

Cancellations and rescheduling

You can reschedule or cancel a booking free of charge from your account, up until the laundry has accepted your order — see our Refund & Cancellation Policy for the exact windows and what happens if a rider has already been dispatched.

Damaged, lost or delayed items

We take reasonable care of every item and expect the same from our partner laundries. If something is damaged, lost or significantly delayed, see our Refund & Cancellation Policy for how to report it and what we do about it.

Limitation of liability

Beyond the remedies described in our Refund & Cancellation Policy, Dryzle's liability for any single order is limited to the value of that order. We are not liable for items left in pockets, for garments that carry a manufacturer's instruction we could not reasonably have known conflicted with the requested service, or for delays caused by circumstances outside our reasonable control (severe weather, a citywide disruption, and similar).

Account and conduct

If you create an account, you are responsible for keeping your credentials confidential and for activity under your account. We may suspend an account used abusively — for example, to place fraudulent orders or to threaten or abuse our staff, riders or partner laundries.

Reviews

A rating or review you leave on a delivered order may be shared with the partner laundry and rider who handled it, and may be used, in aggregate or anonymised form, in our marketing.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when it was last revised; continuing to use the service after a change means you accept the update.

Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra.

Contact

Dryzle Laundry, Shop No 24, Pearl Park Society, Near XLO Point, Ambad Link Road, Nashik, Maharashtra 422010
support@dryzle.in · +91 75885 71596